Terms of service

Last updated 12 November 2026

The agreement

These terms are an agreement between you, the hotspot owner, and WifiPadi. By creating an account you accept them. If you sign up for a business, you confirm you can accept them on its behalf.

The service

WifiPadi provides software to sell WiFi access: a dashboard, a login page for your guests, router setup, and connections to payment providers. You supply your own routers, internet connection and, unless you use Instant Payments, your own payment provider account.

Free trial

New accounts are free for 21 days with every feature included. No card is needed to start. When the trial ends, you choose a way to pay to keep your locations selling.

Fees and billing

  • After the trial, WifiPadi costs one price per location each month: ₦10,000 in Nigeria, GH₵150 in Ghana, KSh2,000 in Kenya, FCFA 9,000 in Cameroon and USh35,000 in Uganda. New accounts in Nigeria can pay 2.5% of their WiFi sales instead, never more than ₦10,000 per location a month. No sales, no bill. Your payment provider's own fees are separate. Sales recorded by hand as cash, POS or bank transfer are not counted.
  • Nigerian accounts opened before the 2.5% price started can instead pay as you go at ₦30 for each hour a location is online, at least ₦2,500 and never more than ₦10,000 a month.
  • Prices may change. We will email you at least 30 days before a new price applies to you.
  • If a bill is not paid, we may suspend your locations until it is. Your settings and records stay in place while suspended.

Guest payments

  • When you connect your own payment provider account, guests pay you directly. Your agreement with that provider governs those payments and payouts, and WifiPadi takes no share.
  • With Instant Payments in Nigeria, Ghana, Kenya and Uganda, guests pay through WifiPadi's payments partner. WifiPadi takes nothing out of each sale, and bills its price separately. You cover the partner's transfer or card fee unless you choose to pass it on to guests, and the partner charges a fee on each withdrawal. You can withdraw your balance to your bank, or in Ghana and Kenya to your mobile money wallet, whenever you like. Outside Nigeria your balance is held in US dollars and converted to your local currency when you withdraw.
  • You set your own prices and refund rules for your guests and you are responsible for honouring them.

Your responsibilities

  • Keep your login details safe and give staff only the access they need.
  • Follow the laws that apply to running a WiFi business in your country, including any licence, tax and data protection rules.
  • Tell your guests how you handle their data. Our privacy policy describes what WifiPadi does with it.
  • Do not use WifiPadi to break the law, to send spam, or to attack or overload our systems or anyone else's.

Availability

We work to keep WifiPadi running at all times, but we cannot promise it will never be interrupted. Your guests' internet depends on your own connection and equipment, which we do not control.

Liability

WifiPadi is provided as it is. To the extent the law allows, we are not liable for lost profits or indirect losses, and our total liability for any claim is limited to the fees you paid us in the 3 months before it.

Ending the agreement

You can stop using WifiPadi at any time and ask us to delete your account. We may suspend or close an account that breaks these terms, after telling you why when we can.

Changes and law

We may update these terms and will email you about significant changes before they apply. These terms are governed by the laws of the Federal Republic of Nigeria.

Questions about these terms go to support@wifipadi.com.