# Privacy policy

Last updated 12 November 2026.

## Who this covers

WifiPadi provides WiFi hotspot billing software. Two groups of people use it: hotspot owners, who run a WiFi business on WifiPadi, and guests, who connect to an owner's WiFi and buy access.

For owners, WifiPadi decides how account data is used. For guests, the hotspot owner decides, and WifiPadi processes guest data on the owner's behalf to run their hotspot.

## What we collect from hotspot owners

- Your name, email address, phone number, business name and country.
- Settings you create, such as locations, routers, plans, prices and staff accounts.
- Payout details you give us for Instant Payments, such as your bank and account number.
- Records of your WifiPadi subscription payments and invoices.

## What we collect from guests

- Account details a guest enters on the login page, such as name, email address and phone number.
- Device details our routers see, such as the device's network address (MAC), IP address, device name and browser type.
- Connection records: when a session starts and ends, and how much data was downloaded and uploaded.
- Purchases: which plan was bought, the amount, the payment method and the payment provider's reference.
- We do not record the websites guests visit or the content of their traffic. We count data volume only.

## How we use it

- To run the service: let guests online for what they bought, enforce limits, take payments and show owners their sales and usage.
- To contact you about your account: receipts, plan reminders, alerts and important changes to the service.
- To keep the service secure, find and fix errors, and stop fraud and abuse.
- To meet legal, tax and accounting duties.
- We do not sell personal data, and we do not use guest data for advertising.

## Who we share it with

- Payment providers that process a payment, such as Paystack, Flutterwave, Squad and our payments partner for Instant Payments. Card details are entered on the provider's page, never on WifiPadi.
- Email and SMS providers that deliver messages we or a hotspot owner send.
- Our cloud hosting and error monitoring providers, which store and process data on our instructions.
- The hotspot owner whose WiFi a guest uses, who sees that guest's account, purchases and usage.
- Authorities, when the law requires it.

## Cookies and analytics

wifipadi.com uses Google Analytics to count visits and see which pages help people sign up. The dashboard and login pages use the storage they need to keep you signed in.

## How long we keep it

We keep account data while the account is open. Detailed usage snapshots are deleted after 90 days. Payment records are kept as long as tax and accounting law requires.

When an account is deleted, its personal details are erased and the email address or phone number is released, while payment records stay in the owner's books without the guest's personal details.

## Your rights

You can ask to see, correct or delete your personal data, or object to how it is used. Guests can delete their account from the account page of the hotspot login, or ask the hotspot owner.

Email support@wifipadi.com and we will answer within 30 days. You can also complain to the data protection authority in your country.

## Security

Data travels over encrypted connections, routers reach WifiPadi through encrypted tunnels, and access to production systems is limited to the people who run the service.

## Changes

We will update this page when our practices change and change the date at the top. For significant changes we will also tell hotspot owners by email.

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- Web page: https://wifipadi.com/privacy/
- Start a free trial: https://app.wifipadi.com/register
- Help centre: https://docs.wifipadi.com
- Contact: support@wifipadi.com, or WhatsApp +234 805 814 9201